Managing a crew of service technician is one of the most tasking responsibilities that come with running an organization. Organizations in the industries of gas supply and utility supply, health care, engineering, telecommunication, mining, HVAC and property maintenance among other have the largest task of managing their team of service technicians. These organizations face the challenges of miscommunication, delays, misappropriation of resources and dissatisfaction of clients that have to be dealt with without failure. In order to ease the burden of this task, innovators have come up with software that can efficiently perform this task without the need for manual work.
Field service management is a system that was developed to keep track of all the components of an organization’s field operations. This may constitute the management of inventories, billings, scheduling, and tracking of company resources like vehicles, dispatching work, ensuring the safety of the employees in the field, accounting and managing the activities of the field technicians as well. The FSM is software that has been developed to do all this automatically with very little input from the admin or the employers. The system employs cloud solutions that aid in data storage and make the process feasible while assisting mobile devices to be able to handle the sophisticated software. It has completely revolutionized the way that employers or managers, their service technicians, and their customers interact with each other.
Through innovation, this system has allowed the employers and the employees to interact with their customers and clients more easily. They are able to receive feedback and share experiences. Information can be delivered to clients more easily by any employee with access to the system hence has improved on communication with clients as well.
This system has made it possible for organizations to ensure that their clients are receiving the service that they paid for in the way they demand. Delays and lack of productivity can be handled faster since it can be detected faster as well hence increasing customer satisfaction.
This system makes management easier, because managing field officers and resources used in the field is complicated and challenging since they are being employed way from the company property. This system makes it easier to know what they are up to, monitor their productivity, and ensure that the organization’s resources are being properly utilized for the benefit of both the client and the company.
These systems perform the management responsibility automatically. This is done by incorporation of algorithms that enhance processes like scheduling and tracking and provide real-time data to anyone with a mobile device. Managers can use this real-time data to perform analysis that can be used to determine the status of a job. Live video feeds can also be used for a similar purpose. This automatically enhances the productivity of both the managers or employers and their service technicians. Billings and inventory can also be done automatically through integration.